Delivering exceptional customer service solutions that scale with your growing business.

At Newstel, we know the fast-paced world of ecommerce inside out. That’s why we offer flexible solutions that allow you to scale your customer support up or down at short notice. Whether you’re facing a seasonal surge or an unexpected spike in demand, you can increase resources by up to 20% with just 7 days' notice. For even larger scaling needs, we offer the ability to expand significantly with a longer lead time. And when the rush is over, scaling back down is just as easy. Stay agile and keep your business running smoothly with Newstel’s dynamic support services.

Newstel operates from multiple strategic locations to provide world-class customer support. Besides our headquarters in Hamburg, Germany, we have contact centers in Glasgow, UK, Manila, Philippines, and Istanbul, Turkey. To maintain European quality standards throughout our global operations, our regional quality managers collaborate closely with our quality control team in Hamburg. Additionally, we offer both account management and quality control services directly from our Glasgow office, ensuring seamless support and oversight for our clients.

At Newstel, our values are at the heart of everything we do. We believe in building a team-shaped culture, where we invest in our people, offering extensive opportunities for growth, training, and development. We are adaptive, shaping ourselves around your needs as a client and quickly responding to changes. Most importantly, we are customer-focused, dedicated to enhancing customer satisfaction and building lasting, strong relationships. These values drive our commitment to delivering exceptional service every day.